← Back to documentation
Support desk and tickets
All tnc-sh.cloud users looking for help with projects, keys, deploys, or billing.
The Support area combines guides, FAQs, TNC-SH Support AI, email contact, and dashboard tickets so you can self-serve first and escalate with context when needed.
Open **Support** from the dashboard sidebar. Use Documentation for how-to guides, FAQ for quick answers, and Contact/Tickets when you need hands-on help.
4 sections4 key takeaways3 related guides
Quick highlights
Open **Support** from the dashboard sidebar. Use Documentation for how-to guides, FAQ for quick answers, and Contact/Tickets when you need hands-on help.
What you will learn
- Support AI knows your projects, keys, and platform docs — attach screenshots or logs in chat.
- Open a ticket for a tracked thread with replies and file attachments.
- Documentation is grouped by feature topic — start there before opening a ticket.
- Include project slug, environment, and build ID in tickets for faster responses.
Sections in this guide